In Hilton's “Stay Experience” survey, which measures guest feedback, Hilton Mall of Istanbul has been ranked among the top 3 in Europe for customer satisfaction. Among the full-service Hilton hotels, Hilton Mall of Istanbul received top marks from guests across various criteria including accommodation experience, cleanliness, service quality, room quality, common areas, technology, breakfast, restaurant, fitness, pool, spa, executive lounge, problem-solving approach, and follow-up on accommodation experience. This outstanding performance has earned Hilton Mall of Istanbul a spot in the top three Hilton hotels in Europe.